Since each of our products are unique and custom made for you and your fur babies, unfortunately, we cannot offer returns. Our artists work on your artwork with care and meticulously personalize the product for you. Therefore, no two pieces are exactly alike and will be personal only to you and your fur baby.
It is important that you take the time to proof the artwork carefully prior to approving so you can ensure that you are satisfied with the final design prior to us sending it production. Once approved, the design will be final and production will begin.
Should you receive the incorrect product, size, or print or your product was damaged in transit, we will gladly replace it without question. Please email us at firstname.lastname@example.org within 48 hours of receiving your order in this case. Kindly include the following information:
1) Order Number
2) Description of the damage or incorrect product, size, or print.
3) Include photos of the above (#2)
If for some reason you are unhappy with your final product then please get in touch with us. We value you as our customers and as being part of the myfourpawpet family and are committed to your satisfaction. We will do our best to resolve the issue and to ensure that you are happy with your order.
Can I cancel my order?
If you have placed an order recently and have changed your mind, you can cancel your order within 12 hours. If 12 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. If your artwork has already been created and you request to cancel, we will charge a $10 fee to cover some of the artwork costs for your order. Especially during the busy months (holidays), we encourage you to let us know immediately so you can avoid the above fee and our artists can resume with the other artwork in the queue.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot guarantee the same quality. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork. We also can't guarantee any special requests that are out of the ordinary work that our artists do (they could remove red eye, edit eye color).
Please note that all examples on our website were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on the site.